If you think you need to choose between patient satisfaction and your bottom line, you are leaving money on the table. They are inherently aligned. A well-designed communication plan will help you increase your patient satisfaction and collections.
In this session, you will learn how to create a patient journey that puts the customer at the core and ensures a consistent, unified experience at every touchpoint. By developing an effective communication plan, providers can simultaneously improve patient collection rates, reduce collection expenses and improve the patient experience. We will discuss how you can design a communication plan that delivers the right message at the right time using the right channel.
Join us on April 4 at Medtrade West!
Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly reduces Patient Pay A/R
Upstate HomeCare’s Automation or Patient A/T Yields 80%
Gundersen Palmer’s Recovery Performance Exceeds 90%
Keene Medical Products