Do you have questions about the Philips recall? Andrea Stark at MiraVista created some excellent resource materials for providers to reference for dealing with the recall:
No doubt you are familiar with Philip’s voluntary recall of nearly 4 million CPAP, BiPAPs and ventilation devices. I know there is not a lot of detailed guidance on operational responses … even less on billing implications. Not yet, anyway. It’s still early.
The DME MACs jointly issued a series of frequently asked questions on Friday, June 25, 2021. I recorded a free video summarizing the FAQs and clarifying some of the more ambiguous points. My goal is to help you factor these early Medicare positions. This information will help you develop your action plans to best serve patients with affected equipment, protect against audits, and minimize cash flow disruptions.
You can get your free copy here.
In addition to the free FAQ analysis, MiraVista created a page on their website to aggregate news and information DME suppliers might need to make plans and strategic decisions about medical billing for affected patients and equipment. Visit https://www.miravistallc.com/recall.html.
Don’t forget to check out how COLLECTPlus can help you Turn Every Patient into a Paying Patient.
Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
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