Solutions - Allegiance Group – Patient Pay Billing and Collection Solution

COLLECTPlus

Enhance Your Patient Cash Recovery with COLLECTPlus. An automated system that supports your commitment to patient care by providing an efficient approach to billing and collection. COLLECTPlus offers a range of features to optimize your collections efforts, including:

Seamless integration with your billing software system to increase your operating efficiency, leading to better, faster cash recovery at a lower cost.
Automated touchpoints to ensure you use the right communication method, with the right message, at the right time, resulting in improved customer engagement and response rates.
Multi-channel customer engagement that boost communication outreach through mail, eDelivery, text, and calls.

PAYMENT PORTAL

Turning Every Patient into a Paying Patient^TM

In today’s digital world, patients expect seamless online payment options. COLLECTPlus delivers with a secure Payment Portal linked to your website and customized with your branding. The Payment Portal allows patients to effortlessly pay bills, set up Autopays, and manage account preferences.

How Our Payment Portal Works

Patients access the Payment Portal through the Web, eDelivery, text, or the Papaya app. Regardless of their chosen method, new users will register upon their first visit. Once registered, they will be able to:

Make secure payments by credit card or bank account
Set up an autopay and link future invoices to the autopay

CALL CENTER

Fielding customer calls can be time-consuming and may lead to delayed payments. Allegiance Group, in partnership with Berman & Rabin, offers domestic Call Center services to streamline your operations. By using Call Center services, your staff’s efficiency can significantly improve as inbound customer calls are directed to professional call center agents. These agents handle basic questions about account and insurance questions, process payments, and establish Autopays, allowing your staff to focus on other essential tasks.

ATTORNEY SERVICES

Providers may choose to send unpaid balances to a collection agency. According to debt.org, about 137 million Americans currently have medical debt; with 28% of those owing $10,000 or more.

Understanding Attorney Services

When an account is turned over to an attorney, several crucial steps are taken to ensure effective handling:

Step 1: Detailed Evaluation

Attorneys initiate a detailed evaluation of the patient’s file to ensure all necessary documentation, including contracts, invoices, patient contact, and payment information is included.

Business Challenge

Quality DME was writing off a lot of patient A/R because they did not have a complete Patient-pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.

Quality DME Boosts Collections through Integration

Business Challenge

Like many providers, CareLinc was using a service that had a “send it and forget it” philosophy when it came to patient-pay balances. At 150 days, we evaluated the accounts to determine who should be called.

CareLinc improved intake process significantly; reducing Patient-Pay A/R

Business Challenge

Gundersen Palmer performed the billing functions in-house, sending the traditional one statement per month to elicit patient payments. Monthly billing was a problem because we didn’t have enough staff to get invoices and notices out on time.

Gundersen Palmer’s Recovery Performance Exceeds 90%

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COLLECTPlus

PAYMENT PORTAL