COLLECTPlusCOLLECTPlus will optimize your patient cash recovery with less effort and greater staff efficiency.
PAYMENT PORTALYour patients and clients are accustomed to completing all kinds of transactions online. You can take advantage of this trend by offering payment options linked to your website on a Payment Portal that’s been customized with your unique look and feel. The intuitive format allows clients and patients to easily and quickly pay their bills online.
When a client visits your company website, which is printed on every correspondence we send, they click on a “bill pay” button that will open to another window. The Payment Portal may also be accessed with email and text notification for patient communication preference and convenience.
Read More CALL CENTERNo matter how great your product or services may be, one of the things that patients are most likely to remember is how they were treated when they called your company. Your CSRs have a tough job, dealing with a variety of people every hour while trying to maintain their composure. They are the face of your company. Your brand is defined by the skill and the quality of support they receive. If you are not constantly monitoring and improving your service over the phone, your patient satisfaction will start to decline. Managing and training CSRs is time-consuming. Allegiance Group can help.
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ATTORNEY SERVICESAt some point, providers may choose to send unpaid balances to a collection agency. According to debt.org, about 137 million Americans currently have medical debts; with 28% of those owing $10,000 or more.
Usually, when attorneys receive an account, they first start with a substantive review of the patient’s file. The review determines if all the necessary documentation is with the file – the contracts, invoices, patient contact and payment information.
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Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly reduces Patient Pay A/R
Upstate HomeCare’s Automation or Patient A/T Yields 80%
Gundersen Palmer’s Recovery Performance Exceeds 90%
Keene Medical Products
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