At some point, providers may choose to send unpaid balances to a collection agency. According to debt.org, about 137 million Americans currently have medical debts; with 28% of those owing $10,000 or more.
Usually, when attorneys receive an account, they first start with a substantive review of the patient’s file. The review determines if all the necessary documentation is with the file – the contracts, invoices, patient contact and payment information.
Second, they perform scrubs to look for any red flags or notifications on the patient’s account to determine if they need to receive preferential handling because of bankruptcy, death or a member of the military.
Third, skip-tracing checks multiple platforms to confirm or gather the following information on the patient:
The most common services provided by attorneys are sending “demand” letters and making collection telephone calls. The initial “demand” letter notifies the patient that their account has been assigned to an attorney for collections.
There are several advantages to using our attorneys:
Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly reduces Patient Pay A/R
Upstate HomeCare’s Automation or Patient A/T Yields 80%
Gundersen Palmer’s Recovery Performance Exceeds 90%
Keene Medical Products
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