Gundersen Palmer performed the billing functions in-house, sending the traditional one statement per month to elicit patient payments. Monthly billing was a problem because we didn’t have enough staff to get invoices and notices out on time.
By using COLLECTPlus, Gundersen Palmer has decreased its account receivables on patient pay collectibles, and the number of employees working A/R. We consider Allegiance Group a team member and an integral part of our billing process. Our overall recovery in now over 90%.
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Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly reduces Patient Pay A/R
Upstate HomeCare’s Automation or Patient A/T Yields 80%
Gundersen Palmer’s Recovery Performance Exceeds 90%
Keene Medical Products
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