Upstate HomeCare used to do collection activities in-house including printing, mailing, account reviews and collection calls. We were consistent with monthly mailings but struggled with follow-up and calls. Patients often needed a gentle reminder to pay.
The biggest impact on our bottom line is our staff can stay focused on insurance collections. We’ve seen a drastic increase in insurance collections because of the time not spent chasing after co-pays.
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Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly reduces Patient Pay A/R
Upstate HomeCare’s Automation or Patient A/T Yields 80%
Gundersen Palmer’s Recovery Performance Exceeds 90%
Keene Medical Products
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