Fielding customer calls can be time-consuming and may lead to delayed payments. Allegiance Group, in partnership with Berman & Rabin, offers domestic Call Center services to streamline your operations. By using Call Center services, your staff’s efficiency can significantly improve as inbound customer calls are directed to professional call center agents. These agents handle basic questions about account and insurance questions, process payments, and establish Autopays, allowing your staff to focus on other essential tasks. But working with Berman & Rabin’s Call Center, you will benefit from:
Quality DME was writing off a lot of patient A/R because they did not have a complete Patient-pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly; reducing Patient-Pay A/R
Gundersen Palmer’s Recovery Performance Exceeds 90%
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