CollectPlus

COLLECTPlus will optimize your patient cash recovery with less effort and greater staff efficiency.

The automated workflow ensures the right communication, at the right time, in the manner preferred by our customer.
Seamless automation with your billing software.
The COLLECTPlus dashboard provides an At-A-Glace status of the patient A/R and instant access to any alerts or
exceptions that require your attention.
The dashboard provides critical reporting transparency and intuitive account management tools for operating efficiency.
The COLLECTPlus Payment Portal provides a better customer experience with convenient account access and a variety of
payment options to fit patients’ needs.

An automated system that helps you focus on what you do best – care for patients.

According to the Kaiser Family Foundation, of the many patients struggling to pay off medical bills, 63 percent say they are no longer receiving medical treatment and almost half say that the illness or injury that led to their medical bills occurred more than one year ago.

Can your business wait a year or longer before you receive payment for half of your A/R? If not, COLLECTPlus can help you collect your patient pay balances. Our four-phase billing and collection system tracks your A/R balances as they age and uses a variety of channels to help collect payments. It is a cost-effective, efficient way to maintain patient satisfaction while increasing cash recovery. Our bundled services are transparent and easily tracked through the COLLECTPlus dashboard. And regular reporting keeps everyone focused on results!

Client Success Stories

Business Challenge

Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.

Quality DME Boosts Collections through Integration

Business Challenge

Like many providers, CareLinc was using a service that had a “send it and forget it” philosophy when it came to patient pay balances. At day 150, it evaluated the accounts to determine which should be called.

CareLinc improved intake process significantly reduces Patient Pay A/R

Business Challenge

Upstate HomeCare used to do collection activities in-house including printing, mailing, account reviews and collection calls. We were consistent with monthly mailings but struggled with follow-up and calls. Patients often needed a gentle reminder to pay.

Upstate HomeCare’s Automation or Patient A/T Yields 80%

Business Challenge

Gundersen Palmer performed the billing functions in-house, sending the traditional one statement per month to elicit patient payments. Monthly billing was a problem because we didn’t have enough staff to get invoices and notices out on time.

Gundersen Palmer’s Recovery Performance Exceeds 90%

Background

Keene Medical’s billing and collection process wasn’t broken per se, but it was very labor intensive. Once the past due balances were turned over to the collection agency, the amount it collected was minimal (around 3%).

Keene Medical Products

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CollectPlus

An automated system that helps you focus on what you do best – care for patients.

Client Success Stories

Business Challenge

Business Challenge

Business Challenge

Business Challenge

Background

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