Like many providers, CareLinc was using a service that had a “send it and forget it” philosophy when it came to patient-pay balances. At 150 days, we evaluated the accounts to determine who should be called.
CareLinc can now make a significant push on collecting payments upfront. If you look at our current-aged accounts receivable in our patients’ bucket, it is decreasing because we collect so much cash at intake. By using COLLECTPlus, CareLinc customized the timing and method of their communications – no more hit or miss!
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Quality DME was writing off a lot of patient A/R because they did not have a complete Patient-pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.
Quality DME Boosts Collections through Integration
CareLinc improved intake process significantly; reducing Patient-Pay A/R
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