Put Patients in Control with Self-Service Tools

Tag: AutopayPatient Engagementpayment portalWorkflow Automation

Today’s patients expect convenience, transparency, and control – especially when it comes to managing their medical bills. They want the ability to pay online, view their balance in real time, and update their information without making a phone call.

The COLLECTPlus payment portal delivers exactly that. It’s a user-friendly platform that empowers patients to manage their financial responsibilities on their own terms. Reducing stress for them and reducing workload for your staff.

Here’s how it works and why it matters.

1. Give Patients Full Visibility into Their Balances

With COLLECTPlus, patients can log in any time to:

• View all current and past invoices
• See payment history, including online transactions
• Track outstanding balances with clear explanations of what’s owed

This kind of transparency eliminates confusion, builds trust, and encourages patients to act faster – without calling your office for clarification.

💡 Tip: Empowered patients are more likely to pay promptly and in full.

2. Let Patients Update Their Info in Real Time

No more waiting for manual updates. With COLLECTPlus, patients can easily:

• Edit contact information, including, email, and phone
• Update insurance details, ensuring accuracy on future statements

When patients can update their own profiles, your team spends less time handling change requests and more time focusing on exceptions that need attention.

3. Allow Patients to Choose How They Hear from You

Not everyone wants a paper statement. COLLECTPlus allows patients to customize their communication preferences, including:

• Email only
• Text alerts
• Paper statements
• Or any combination

This flexibility increases engagement and supports your shift to a paperless billing model which cuts costs and speeds up the revenue cycle.

4. Offer Flexible Autopay Options to Fit Any Budget

COLLECTPlus doesn’t just automate payments – it puts the schedule in the patient’s hands.

Patients can:

• Enroll in Autopay for a set amount or balance in full
• Choose the date and frequency of recurring payments
• Adjust their Autopay plan if needed

This flexibility removes friction and encourages more patients to commit to automated, reliable payments – especially helpful for rentals or recurring services.

5. Reduce Unnecessary Communications with Smart Automation

Once a patient is successfully enrolled in active Autopay with no issues, COLLECTPlus automatically suspends regular reminders and statements, saving your team time and reducing communication costs.

If Autopay precharge notifications (by text or email) are turned on, those patients will still receive these alerts. In addition, they will automatically be sent a new Invoice Statement whenever a new charge is added to their account.

The result? A smoother experience for patients and fewer touches for your staff.

Patient-Friendly Billing Pays Off

When patients have the tools to manage their accounts independently, they’re more satisfied and more likely to pay on time. COLLECTPlus turns your payment portal into a powerful self-service platform that:

• Increases transparency
• Reduces call volume
• Accelerates cash flow
• Improves the patient experience

Learn how COLLECTPlus supports patient-friendly billing

Let COLLECTPlus help you create a smarter, more efficient billing process designed for how today’s patients want to engage.