ARCHIVE

Gehring presents at Medtrade

Bruce Gehring was selected to present at Medtrade Spring 2019. His topic, “How Call Centers Can Improve Patient Satisfaction.” Since patients are paying a greater portion of their healthcare, providers...

Collections Policy, Part 3: Creating a collections culture

Once your policy is in place, you must develop a “collections culture” that values great customer service and efficient collections of AR – and makes both things a priority! Creating...

COLLECTPlus Advisory Board Meeting for HDMS Users a great success!

We were pleased to host the COLLECTPlus Advisory Board meeting for the mutual clients of our partner Allegiance Group (AG) in December, 2018. The AG team created an environment of...

Collection Policy, Part 2: Where do I start when creating a Collection Policy?

When creating a collection policy, your goal is to create a published document that outlines the company’s collection procedures. It will include a variety of topics from setting up a...

How company culture impacts collection results

Today, there is an urgency to improve patient collections. You have thoughtfully created your collection policy and procedures to meet your goals. Now what? The two keys to success that...

Bonafide integrated with Allegiance Group

Bonafide Management Systems now has integrated with Allegiance Group. The integration includes single sign on functionality, which provides seamless integration between Bonafide and the AR services provided by Allegiance Group....

Collection Policy vs. Collection Procedures

Do I need a Collection Policy if I have Collection Procedures? Absolutely, and here’s why you need a collection policy even if you have collection procedures. Your collection policy defines...

Business Challenge

Quality DME was writing off a lot of patient A/R because they did not have complete Patient Pay Billing and Collection system. Their staff was responsible for printing and mailing statements but did not have time to make collection calls. So, they used the outside collection company. Without an integration with their collection company, it was challenging to track the payments the collection company received.

Quality DME Boosts Collections through Integration

Business Challenge

Like many providers, CareLinc was using a service that had a “send it and forget it” philosophy when it came to patient pay balances. At day 150, it evaluated the accounts to determine which should be called.

CareLinc improved intake process significantly reduces Patient Pay A/R

Business Challenge

Upstate HomeCare used to do collection activities in-house including printing, mailing, account reviews and collection calls. We were consistent with monthly mailings but struggled with follow-up and calls. Patients often needed a gentle reminder to pay.

Upstate HomeCare’s Automation or Patient A/T Yields 80%

Business Challenge

Gundersen Palmer performed the billing functions in-house, sending the traditional one statement per month to elicit patient payments. Monthly billing was a problem because we didn’t have enough staff to get invoices and notices out on time.

Gundersen Palmer’s Recovery Performance Exceeds 90%

Background

Keene Medical’s billing and collection process wasn’t broken per se, but it was very labor intensive. Once the past due balances were turned over to the collection agency, the amount it collected was minimal (around 3%).

Keene Medical Products

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ARCHIVE

Gehring presents at Medtrade

Collections Policy, Part 3: Creating a collections culture

COLLECTPlus Advisory Board Meeting for HDMS Users a great success!

Collection Policy, Part 2: Where do I start when creating a Collection Policy?

How company culture impacts collection results

Bonafide integrated with Allegiance Group

Collection Policy vs. Collection Procedures

Client Success Stories

Business Challenge

Business Challenge

Business Challenge

Business Challenge

Background

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